HEALTHCARE SECTOR GROWTH

Healthcare BPO, like IT Services BPO, comes of age as healthcare spending increases in US: Report

The report noted that the sector benefits from the vast U.S. healthcare market, which recorded a total expenditure of USD 4.8 trillion in 2023. Out of this, about USD 200 billion is spent on operational processes by payers (insurance companies) and providers (hospitals, clinics, and other healthcare institutions). This USD 200 billion operational spend represents the total addressable market (TAM) for healthcare BPO firms.